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| CUETECH |
| 23702 Birtcher Drive Lake Forest, CA 92630 |
| Tel: 949-362-4002 Fax: 949-362-4020 |
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| Return Merchandise Authorization (RMA) Request |
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| ** Upon completion of this form, please fax it to 949-362-4020 or email form back to sara@cuetech.com ** |
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| Company Name: |
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| Contact: |
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| Phone No.: |
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Date: |
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| Fax No.: |
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| Email: |
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Sales Rep |
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| RMA Return Type |
(RT) |
Reason Code |
(RC) |
Box Condition Code |
(CC) |
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| Exchange |
E |
Defective Product (DOA) |
1 |
Unopened Box-New/Complete |
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A |
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| Replacement |
P |
Wrong Item Ordered |
2 |
Unopened Box-Damaged |
B |
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| Return for Refund** |
F |
Wrong Item Shipped |
3 |
Box Opened-New/Complete |
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C |
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| Return for Credit** |
C |
Incompatible |
4 |
Box Opened-Missing Parts |
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D |
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** Subject to a 25% restocking fee. |
| Repair |
R |
Over/Under Shipment* |
5 |
Box or Packaging Missing |
E |
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| Other |
O |
Overstock |
6 |
-All components included |
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Damaged/Lost (Carrier) |
7 |
Box or Packaging Missing |
F |
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Late Delivery |
8 |
-Missing components |
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Other |
9 |
Other |
G |
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| Customer's Comment/Explanation: (Detail explanation required on all returns) |
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Internal Use Only |
| Product Ordered |
Qty. |
Product Received |
Qty. |
Qty. to |
Invoice No. |
RT |
RC |
CC |
Serial No. |
Price |
| (Part No.) |
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(Part No.) |
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Return |
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(see above) |
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| Once RMA is APPROVED you will be contacted within 48 hrs with the return instructions. |
| All RMA numbers are valid for seven (7) days. Products received after that time or without an RMA number will be refused. |
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| In addition, CUE Technologies reserves the right to refuse any product returns that differ from the information contained on this form. |
| All returns for refund or credit will be subject to a 25% restocking fee. |
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| Please insure all shipments. |
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Return Policy
- Merchandise to be returned must have CUETECH's Return Authorization Number (RMA).
- All returns are subject to a 25% restocking fee plus shipping, unless the products were shipped incorrectly and/or received damaged.
- RMA number is good for seven (7) days only. Buyer must allow for in-transit time for products to be returned to CUETECH, as CUETECH must physically receive the products within the seven (7) calendar days.
- No cash refund for all items returned after fourteen (14) days from the date of the invoice. Refund cannot be greater than the item's original sales price.
- SHIPPING CHARGES ARE NOT REFUNDABLE!
- Any opened software will not be accepted under any circumstances.
- CUETECH will not accept products for return that have been physically damaged, burned, abused, misused, neglected, repaired or modified.
- CUETECH DOES NOT GUARANTEE ANY PRODUCT COMPATIBILITY.
- CUETECH takes no responsibility for the installation of the products and incorrect operation of your system. CUETECH will not be liable for any system, component, or inability to use CUETECH's products.
- Buyer should always provide a detailed and specific description of the problem with the product or the reason for return.
- If the product being returned is claim to be defective, but is found by CUETECH not to be defective, Buyer will be charged a 25% testing fee, and the product will be shipped back at the Buyer's expense.
- CUETECH reserves the right to make a decision based on test results, whether to send a replacement, repair the product, or process a refund.
- All accessories must be shipped with the returned item. Items returned without all the accessories will be rejected and returned to the Buyer at the Buyer's expense.
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